Refund policy
At ÉclatVelour, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 7 days of delivery.
to start a returns,please contact us at 📧eclatvelour09@gmail.com
Return instructions and address will be provided after approval.
To be eligible for a return:
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The item must be unused and in original packaging.
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Hair products must be unopened, with original ties and lace intact.
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Skincare or beauty items must be sealed and unused for hygiene reasons.
Please contact us before returning any item.
Refunds
Once your return is received and inspected, we will notify you. Refunds are sent to the original payment method within 5–10 business days.
Shipping fees are non-refundable.
Non-returnable items
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Used or opened hair bundles/wigs
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Opened skincare/beauty products
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Sale/Clearance items
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Digital products
Exchanges
If you received a damaged or incorrect item, contact us within 48 hours for a replacement.